Refund policy

 

Our Returns, Exchanges, and Refund Policy

We gladly accept returns within 30 days of purchase. Refunds are issued to the original form of payment when the product is received and inspected. Orders placed with store credit can only be refunded in store credit.

Please note that returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact. Sale and ‘last chance’ items are final and cannot be returned or exchanged. If your item is damaged and your purchase date falls outside our standard return window, then please contact info@cronyxbrand.com and we’ll be happy to serve you.

Fees
Exchanges and returns for U.S.-based orders are free. For orders made outside of the U.S. we will refund your original form of payment less return shipping costs.

How do I start a return or exchange?
To make a return, please visit our Returns Center and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. For exchanges, follow the steps outlined above and select your new item for exchange. Note we only allow exchanges for a different size of the same product at this time.

Is an order slip required?
No order slip is required, as long as your returned product has its original tags intact and you use the return shipping label we provide to you.

Do I need to return the product in its original packaging?
If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier.

What should I do if I receive the wrong product?
After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the return process. Please give a detailed explanation of the wrong item you received and the original correct item you ordered. The correct item will ship to you as soon as possible.

Where can I find my shipping label?
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label.

We also offer a printer-less return option with USPS. After completing your return, you’ll be shown two options: “Print Return Label” and “QR Code.” If you select the latter, you’ll be shown a QR code and link to locate the nearest USPS drop-off location. Simply take your packaged return to your preferred location, show the QR code to a store clerk for scanning and hand off the package!

How long does it take to ship an exchange?
We ship exchanges immediately - even before we receive your original order.

 

You can always contact us for any return or exchange question at info@cronyxbrand.com.